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FAQ

When will my credit card be charged?

  • After placing an order, please expect your credit card to be charged within 48 hours (excluding Sundays and holidays). All orders containing back ordered items will not be charged until item(s) are in stock.

When will my order be shipped?

  • All in-stock item(s) will be shipped the next business day for orders placed before 12pm PST or the following business day for orders placed after 12pm PST. Customers will be notified via email if any item(s) ordered were unavailable and listed as backordered. Item(s) on backorder will be shipped as soon as possible with no additional shipping charge.

Will I be charged sales tax?

  • California residents will be charged a sales tax of 8.00% on their order. If you live outside California, you will be charged sales tax depending on the state where the purchase will be delivered. Please vist the Board of Equalization website regarding the state you live in for more information.

If I have a question regarding my order, what do I do?

  • If you have any questions feel free to call our Customer Service Department at (877) 959-1823 or email us info@shopstellastar.com

Can I return or exchange my order at one of your retail locations?

  • No, we do not currently accept returns at our physical address.

What should I do if I receive the wrong product?

  • If you receive the wrong product, please contact our Customer Service Department at (877) 959-1823 or email us at info@shopstellastar.com immediately. Please have the following information ready:
    • Your order number.
    • The product name, number, color, and size of each item you wish to return.

What should I do if my order is missing a product?

  • If your order is missing an item, please contact our Customer Service Department as soon as possible at (877) 959-1823 or email us info@shopstellastar.com. We will look into your inquiry by reviewing your order and our inventory. If the item was not shipped, we will gladly ship the original item ordered free of charge.

What should I do if I receive a defective product?

  • If a product in your order has a defect, please contact our Customer Service Department as soon as possible at (877) 959-1823.
  • Please explain the defect to the Customer Service Representative (they will determine whether or not it qualifies as a defective product).
  • If your product qualifies, we will replace your product and ship it immediately.
  • The following examples qualify as defective merchandise, but are not limited to:
    • Candle: not able to lite the wick and/or the candle is melted or distorted.
    • Soap: does not lather and/or is melted or distorted.
  • The following examples do not qualify as defective merchandise;
    • Candle melts unevenly.
    • Soap leaves a colored residue after lathering.